It’s never been so easy to collect and share your product’s essential information! Full-text search across Knowledge Baseīoth public and internal knowledge bases use full-text search to find all articles containing a specified word or combination of words. Mention your teammates in comments to ask them for help, mention issues for reference, or search for relevant articles and post them as replies. Nothing will ever be lost!Īnswer your customers’ questions in article comments, receive notifications about updates and post Knowledge Base articles as replies to YouTrack issues. If you change your mind about updates that have been made to an article, you can simply roll it back to a previous version. All versions of an article are available in the history tab, so you can track its edit history. Create articles with tables and embedded media and organize them in article trees. Now all that’s left is to build your knowledge base. You can also open up your knowledge base to any group of users – your team, your registered users, or to all users. To make Knowledge Base public you first have to allow anonymous access to your YouTrack so that external users can view your knowledge base without having to register. Your Knowledge Base can also be publicly visible, making it the perfect place to store all your guides and FAQs for your external users. If you want to stay updated about someone else’s article in Knowledge Base, just star it and you’ll receive notifications as if it were your own! Build your public knowledge base for external users You can safely switch to other tasks because you’ll receive notifications about any updates and new comments on your articles. Once you’ve published your article, you can sit back and watch the discussion unfold in the comments. Remember how much you enjoyed last summer’s corporate outing? Remind your teammates with embedded videos and Google documents, create tables and use checklists and text formatting to enrich your content’s visual appeal: Now it’s time to bring your article to life. Aside from visibility permissions, there are permissions for creating, reading, updating and deleting articles that correspond to the standard YouTrack permissions scheme. Visibility settings are applied down through the knowledge base hierarchy, so all sub-articles will inherit visibility settings from their parent articles. By default, an article is available to all users with the ‘read article’ permission in YouTrack, but you can easily change its visibility at any time. You can limit the visibility of separate articles, branches or entire trees of articles to individual users or user groups, exactly as you would do with issues. The “Visible to” dropdown makes it quick and easy to specify exactly who can see your articles. You can always see all your drafts in the left sidebar, marked with the corresponding badge: Take all the time you want to think over the details – YouTrack will automatically save your draft and make sure nothing is lost. Create an article in Knowledge Base to plan activities for the event and then start writing up your ideas. Let’s say you’re organizing a team building event for your colleagues. Knowledge Base isn’t just for development teams. Group them by project and structure them in page trees, and decide who will have access to the workspace. Add project plans, team policies and meeting notes. Have you ever thought it would be useful to keep all your product documentation and notes together, right next to your tasks? Now with the new YouTrack Knowledge Base you can organize everything in one place. Knowledge Base is for everyone Internal documentation for your team Want to know more? Read on and we’ll guide you through all the amazing things we’ve prepared for you in YouTrack 2020.2. Other enhancements for project administrators include field type conversions and the ability to set a default visibility group for your projects.įor better cross-team collaboration, we’ve added new options to share tags, saved searches, Agile boards, and reports.įor enhanced user experience when working with issues, we’ve added new functionality for configuring personal workspaces and issue list views, and a “Clone issue as draft” action.įor anyone just getting started with Agile Boards, we’ve simplified the process and minimized the steps required to create one.
YouTrack can keep your team’s collective knowledge together in one place. We are excited to announce the release of YouTrack 2020.2 which comes with a built-in Knowledge Base! Now you can build a public knowledge base and keep internal documentation right inside YouTrack, alongside your tasks and projects.
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